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We are local & experienced IRS tax professionals.

IRS Help Inc. is a network of Enrolled Agents, CPAs, and Tax Attorneys, providing individuals and businesses local representation before the IRS and State taxing authorities.


Our team of tax professionals has over 100 years of combined experience in giving tax help and solutions to businesses and individuals. Many of our licensed tax agents are former IRS employees who know the system inside and out and can work on your behalf to settle your tax debt with the IRS. It is important that you really know the person you are dealing with when you are seeking professional help from the IRS and other taxing authorities. There are many tax problems that cannot be resolved over the phone, which is why we meet with our clients in person to review all the necessary tax documents.




John (Jack) J. O’Neill, EA

Chairman of the Board

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Before opening his own tax consulting practice in 1984, Jack spent 11 years with the IRS as a Revenue Officer, Group Manager of Processing and Insolvency, and Senior Technical Advisor. Jack was a member of the IRS Task Force that rewrote the Internal Revenue Manual on Bankruptcy and Insolvency.


Jack serves on the board of numerous businesses in western New York and is an active investor in local businesses. He is a member of the National Association of Enrolled Agents and the New York State Society of Enrolled Agents. Jack obtained his degree from Canisius College and is an Enrolled Agent licensed to represent taxpayers before the Internal Revenue Service.


Picture of IRS Help staff - Jennifer O’Neill

Jennifer O’Neill, EA, MBA

President & Enrolled Agent


Jennifer is an Enrolled Agent licensed to represent taxpayers before the Internal Revenue Service. Jennifer obtained her MBA from Canisius College and her BA in Business from Boston University and is the President of IRS Help. In addition to her leadership duties, Jennifer is the bankruptcy research coordinator for IRS Help Inc.’s bankruptcy division and is responsible for finding value in the assets of bankrupt companies and individuals. 

Jennifer serves as a subject matter expert advising taxpayers in controversies before federal and state tax authorities and has worked with several companies developing business plans and designing financial strategies.  She also has extensive knowledge in relation to the CARES Act and helping taxpayers utilize all the credits and benefits that are currently available to them and their businesses, especially in relation to the Employee Retention Credit. In addition to helping taxpayers with bankruptcy and tax issues, Jennifer also holds her life and health insurance license through the State of NY.

Jennifer serves on the board of several non-profits in the Western New York area and is very involved in fundraising and local charities throughout the area.  Most recently she was awarded the 40 under 40 by Buffalo Business First for her work as a young professional in Buffalo, NY, and throughout the community.


“Jennifer has not only helped me navigate through complex tax laws but has also provided me with invaluable advice on financial planning and business strategy.” 


“We would highly recommend Jennifer O’Neill and IRS Help, Inc to anyone seeking expert advice and support in the area of the Employee Retention Tax Credit. “


— Read Jennifer’s’s Referrals —

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Picture of IRS Help staff - SANDEE-STRACHAN

Sandee Strachan

Vice President, Operations 


Sandee is Vice President of Operations of the Buffalo Headquarters. She serves as the supervisor for IRS Help Regional Managers in outlying areas and holds responsibility for overseeing the operations of the Buffalo headquarters. Sandee has more than thirty years of management, accounting, and client representation experience. She studied Economics and Finance at the State University of New York at Buffalo.


“They say God sends angels to watch over you and I must say he did that in you and IRS Help, Inc.”


“I will be forever grateful and indebted to you for all you have done for me seeing this through to the end”


— Read Sandee’s Referrals —  

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James T. Rindfleisch, EA

Enrolled Agent – Regional Manager of New England & Oversees the Midwest Client Base

Jim is the Regional Manager for all of New England with an office in Boston. Jim also oversees the Midwest client base with offices in Columbus and Cincinnati. Jim is in his 32nd year of providing tax consultation in the fields of representation, tax preparation, and business turnaround management to both individuals and businesses.


“Jim’s knowledge & expertise in tax law and various tax matters was a huge advantage to me during some very trying times”


“Jim’s experience and knowledge of the IRS code, together with his relationship with the IRS audit team and managers, was invaluable to our outcome”


— Read Jim’s Referrals —

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Keith Carlson, EA

Research & Acquisitions Manager & Enrolled Agent

Keith is a Research & Acquisitions Manager working with businesses and individuals with their tax and financial problems both in and outside of bankruptcy.  Keith also oversees the day-to-day activities as a manager of two companies acquired through chapter 11 bankruptcies. He assisted with writing their bankruptcy restructuring plans and seeing them through.  Keith joined IRS Help in 2005 and holds an MBA from SUNY Polytechnic Institute as well as a Bachelor of Arts in Legal Studies from the University at Buffalo.  Keith recently sat for the Enrolled Agents exam and passed it in March 2018.


“Jack and Keith work quickly and efficently. They are able to analyze any situation or idea that we present. We would recommed IRS Help to anyone seeking advice or assistance.”


— Read Keith’s Referrals

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Patrick McKee

Director of Business Development

With over 20 years of experience developing and cultivating relationships with business owners across the country, Patrick serves as the Director of Business Development for the firm.

Patrick’s specialties include alternative financing for businesses including factoring and asset-based lending.  He has worked with startups, mature companies as well as businesses that are in a turnaround situation to help them with their working capital needs and strategic planning.

Patrick has also consulted in many industries including temporary staffing, printing & packaging, hospitality, and non-profits.


We are very pleased with Patrick McKee and his team and would recommend their services to anyone looking for IRS assistance.  We needed to apply for COVID Employee Retention Credits for our not-for-profit business.  Patrick provided a list of what was needed then processed the application and did everything for us moving forward.  Patrick was incredibly responsive and was able to work it all out for a positive outcome.”


“I was mostly unaware of the Employee Retention Credits that were being offered to businesses that may have suffered financially during the pandemic. Patrick McKee and his support group at IRS Help were the first to introduce me to this opportunity and I simply can’t thank them enough.”


— Read Patrick’s Referrals —

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Ralph Meleo, EA

Enrolled Agent – Regional Manager: Rochester, NY

Ralph spent 40 years with the Internal Revenue Service as a Revenue Officer, Offer in Compromise Examining Specialist, and Settlement Officer in Appeals. He has extensive experience with the Offer in Compromise program. Ralph manages the company’s Rochester office.

 Ralph is an Enrolled Agent licensed to represent taxpayers before the IRS as well as a member of the New York State Society of Enrolled Agents.


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Picture of IRS Help staff - Kathleen Fitzpatrick

Kathleen Fitzpatrick

Enrolled Agent

Kathleen Fitzpatrick is a former employee of the Internal Revenue Service.  For nine years at the IRS, she resolved taxpayer issues while working in the Accounts Unit, Customer Service, and the Examination Unit.  Kathleen later moved to the Taxpayer Advocate Service (TAS), an independent organization within the IRS that resolves tax problems and recommends changes to Congress through the  Annual Report to Congress.

During her twenty years at TAS, Kathleen rose through the ranks to become the Local Taxpayer Advocate (LTA) in Atlanta Georgia.  Kathleen is an Enrolled Agent.  Kathleen was a finalist as IRS Employee of the Year and was recognized as the EEO Employee of the Year for the IRS Upstate New York District.

When not working to resolve tax controversies, Kathleen is an avid reader and gardener.  She is a past volunteer with the Georgia Farmworker Project and is a community volunteer with Marietta City High School.

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