The IRS waives the 60-day rollover requirement automatically only if all of the following apply:

1. The financial institution receives the funds on your behalf before the end of the 60-day rollover period.
2. You followed all the procedures set by the financial institution for depositing the funds into an eligible retirement plan within the 60-day period (including giving instructions to deposit the funds into an eligible retirement plan).
3. The funds are not deposited into an eligible retirement plan within the 60-day rollover period solely because of an error on the part of the financial institution.
4. The funds are deposited into an eligible retirement plan within 1 year from the beginning of the 60-day rollover period.
5. It would have been a valid rollover if the financial institution had deposited the funds as instructed.

If you do not qualify for an automatic waiver, you can apply to the IRS for a waiver of the 60-day rollover requirement. When considering whether or not to grant a waiver the IRS considers the following: 

1. Errors committed by a financial institution.
2. Inability to complete a rollover due to death, disability, hospitalization, incarceration, restrictions imposed by a foreign country or postal error.
3. The use of the amount distributed (for example, in the case of payment by check, whether the check was cashed).
4. The time elapsed since the distribution occurred.

 

Source: www.irs.gov